Einstein’s general theory of relativity turns 100 this year! Find out more in a special issue from Science.In its 2 January 1920 issue, Science published a short piece by Albert Einstein describing in plain language the 5-year-old general theory of relativity. Scientists around the world were reconnecting after the horrors of World War I, and general relativity had recently received stunning experimental confirmation when astronomers observed the sun’s gravity bending starlight during a solar eclipse. In his essay, republished from the London Times, Einstein thanked the English scientists who confirmed his theory, explained the basic ideas of special and general relativity, and proposed three tests of general relativity—all of which the theory has now passed. It was Einstein’s first publication in Science; many more would follow.Sign up for our daily newsletterGet more great content like this delivered right to you!Country *AfghanistanAland IslandsAlbaniaAlgeriaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia, Plurinational State ofBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongo, The Democratic Republic of theCook IslandsCosta RicaCote D’IvoireCroatiaCubaCuraçaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and Mcdonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People’s Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People’s Democratic RepublicLatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacaoMacedonia, The Former Yugoslav Republic ofMadagascarMalawiMalaysiaMaldivesMaliMaltaMartiniqueMauritaniaMauritiusMayotteMexicoMoldova, Republic ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalestinianPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalQatarReunionRomaniaRussian FederationRWANDASaint Barthélemy Saint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Dutch part)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania, United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuela, Bolivarian Republic ofVietnamVirgin Islands, BritishWallis and FutunaWestern SaharaYemenZambiaZimbabweI also wish to receive emails from AAAS/Science and Science advertisers, including information on products, services and special offers which may include but are not limited to news, careers information & upcoming events.Required fields are included by an asterisk(*)
Lenovo may launch the Moto E3 Power in India soon. The company’s India subsidiary took to Twitter recently to tease a big battery phone that could be the Moto E3 Power. The smartphone in question which boasts of a bigger battery in comparison to the original Moto E3 recently went live in Hong Kong. The same phone – XT1706 – was recently also spotted on Indian export/import website Zauba.#FearOfMissingOut on power to last the day? Soon you’ll #NeverMissOut on all day battery. #ComingSoonCredit: Prisma pic.twitter.com/e5GA5LoJqv Moto India (@Moto_IND) August 24, 2016The Moto E3 Power comes with a 5-inch HD IPS display with a 720p resolution, and is powered by a 1GHz quad-core MediaTek MT6735P processor coupled with 2GB RAM and 16GB of inbuilt memory which is further expandable by up to 128GB via microSD card.The dualSIM phone runs Android Marshmallow and supports 4G LTE connectivity.The Moto E3 Power sports an 8-megapixel camera on the rear with LED flash and a 5-megapixel camera on the front. The phone is backed by a 3,500mAh battery and supports fast charging.Lenovo announced the original Moto E3 in July and said that the phone will be available in stores starting from September. It is backed by a smaller 2,800mAh battery.The company recently launched the Moto G4 Plus and Moto G4 in India. It is yet to make the Moto Z official here. The Moto E3 is the company’s cheapest phone right now, however, at its price point (preferably under Rs 10,000) it doesn’t exactly excite, as opposed to earlier Moto Es. The Moto E3 Power with a 3,500mAh battery at least sounds like a better deal on paper, over the standard Moto E3. This could be one reason why the company is pushing it for the Indian market.advertisementAlso Read: Moto E3, Moto G4 Play: When too many Motos spoil the fun
New Zealand ended up as the runners up of World Cup 2019 despite playing the final match ending in a tie at the Lord’s on July 14. England went onto to win their maiden World Cup title as the trophy sliced through New Zealand’s grasp in the World Cup final.England’s Mark Wood being run out off the last-ball of the innings saw the game end in a tie and a Super Over followed. The first-ever Super Over in a World Cup final saw England score 15 runs before the Kiwis also ended on 15. England were crowned new ODI champions after they finished with more boundaries than New Zealand.New Zealand skipper Kane Williamson, who was named man-of-the-series, said his men were shattered but admitted that it wasn’t only about the one extra run at the end.New Zealand all-rounder Jimmy Neesham was left shattered after their narrow defeat in a nerve-wracking final of the 2019 World Cup at the hands of England.Neesham, who came to bat in the super over, took to Twitter to express his emotions after New Zealand’s super over heartbreak in World Cup final. Neesham asked children not to take sports. Kiwi all-rounder thanked the fans for their support and congratulated the England team on their maiden World Cup triumph.Neesham asked the children to take up baking or something else as career.Kids, don’t take up sport. Take up baking or something. Die at 60 really fat and happy.Jimmy Neesham (@JimmyNeesh) July 15, 2019Thank you to all the supporters that came out today. We could hear you the whole way. Sorry we couldn’t deliver what you so badly wanted.advertisementJimmy Neesham (@JimmyNeesh) July 15, 2019That hurts. Hopefully there’s a day or two over the next decade where I don’t think about that last half hour. Congratulations @ECB_cricket , well deserved.Jimmy Neesham (@JimmyNeesh) July 14, 2019Also See:
Share on Twitter Share on LinkedIn match reports West Bromwich Albion Premier League Read more Share on Messenger Reuse this content Share via Email Manchester City’s Sergio Agüero equals scoring mark in win against Burnley When Southampton broke their transfer record to sign Sofiane Boufal last summer, they were surely dreaming of match-winning moments like this. He started the move inside his own half, jinking past five West Bromwich Albion players before tucking the ball low beyond Ben Foster. Just four minutes after coming on and five minutes from time, the Morocco forward earned Mauricio Pellegrino’s side a well-deserved victory.Boufal arrived with a reputation for the spectacular and this mazy run and finish will find its way on to his showreel. First he robbed Allan Nyom, who then crashed into his team-mate Craig Dawson as Boufal bamboozled his way past a sea of navy and white shirts before coolly slotting home. Southampton supporters have been starved of such magic, Boufal being on the periphery of this team and having flattered to deceive since his £18m move from Lille. As Tony Pulis put it, Boufal “can drift in and out of games”.For Pellegrino, it was a case of sheer relief after watching his team dominate the match against a desperately poor Albion side. For Boufal, he had seized his chance. The Observer Share on WhatsApp Share on Pinterest “Most of my players deserve to play but this is a team sport – you have to wait for your opportunity,” Pellegrino said. “I think it was one of the most beautiful goals this season. I am happy for Sofiane and my players because we needed three points. Hopefully this [result] will give us more confidence in the next few games.”By the time these teams kicked off, the vidiprinter had thrown up an unwanted headache of scores that only heightened the importance of taking victory here, while Storm Brian was moving in for the night. Results elsewhere had pulled both West Brom and Southampton closer to the relegation zone. This victory pushed Saints back in the right direction, into mid-table, after three matches without a win.Before the game Pulis had insisted his team are evolving but the numbers make increasingly grim reading for Albion. They are two points above the relegation zone and have won just two of their last 18 league matches. A miserable evening for them was compounded by injuries to the captain, Jonny Evans, the midfielder Gareth Barry and Craig Dawson, who limped down the tunnel as a result of that clash with Nyom, by which point Pulis had run out of substitutes.West Brom somehow survived a first-half onslaught from Southampton in which Oriol Romeu and Shane Long both missed from close range. Ryan Bertrand also went close when his free-kick fizzed on to Ben Foster’s post via Evans’s head. Pulis altered things eight minutes into the second half, replacing Barry with Gareth McAuley and moving to a back three. Shortly after, the former Southampton striker Jay Rodriguez was guilty of missing his side’s best and, in reality, only real chance. He skewed horribly wide after latching on to a fine Grzegorz Krychowiak through-ball.“We were much better when we changed it, we were much more competitive,” Pulis said. “We have the best chance of the game really but unfortunately it did not go for the kid. If he scores that, we probably win the game.”Pellegrino was reluctant to change things too soon but summoned Nathan Redmond with 20 minutes to play, before Charlie Austin and Boufal entered after 81 minutes. Redmond made an immediate impact, with his crossfield ball fortuitously finding Dusan Tadic, who shot straight at Foster before appearing to be fouled by the West Brom keeper. The referee, Graham Scott, was unmoved.But just as it looked as though a winner would elude them, Boufal emphatically delivered, stealing possession in his own half before finding a stunning winner. Topics Share on Facebook Southampton
Virgil van Dijk wants to see Liverpool push on from their Champions League success by challenging for more trophies next season.Liverpool secured their first trophy since 2012 by beating Tottenham 2-0 in the Champions League final in Madrid on Saturday.The Reds were close to a drought-breaking Premier League title, but fell just short to Manchester City despite securing 97 points. Article continues below Editors’ Picks ‘There is no creativity’ – Can Solskjaer get Man Utd scoring freely again? ‘Everyone legged it on to the pitch!’ – How Foden went from Man City superfan to future superstar Emery out of jail – for now – as brilliant Pepe papers over Arsenal’s cracks What is Manchester United’s ownership situation and how would Kevin Glazer’s sale of shares affect the club? Van Dijk, the PFA Players’ Player of the Year, hopes the win in Europe can lead to even further success for Liverpool.”It’s not like we’re going away,” the star centre-back told UK newspapers.”In July it starts again. We’re going to try everything we can to be challenging for the title, challenging for the Champions League but also for the cups.”We definitely want to have these nights more often.”Despite an incredible season, Liverpool went into the decider against Spurs at risk of finishing the campaign without a trophy.The @VirgilvDijk song from inside the dressing room. Is right, @Alex_OxChambo alexoxchamberlain on Instagram pic.twitter.com/DPXGgrbhNI — Liverpool FC (@LFC) June 2, 2019 Van Dijk, 27, said there was no doubt his team deserved some silverware this season.”If we didn’t get anything this season we would definitely have been disappointed because of the way we played throughout the whole season. We deserved something,” he said.Unbelievable, thank you Reds! #YNWA pic.twitter.com/Y2Q5iuRJjR — Virgil van Dijk (@VirgilvDijk) June 2, 2019 “But to be able to win the Champions League, the biggest club competition in football, is something special.”To write history for this group of players, the staff, all the fans, and everyone who was involved, is something to be proud of.”And the defender credits the “special” atmosphere built at the club over the last couple of years with building the expectations of success. “We want to keep working hard for all of the fans but also for our teammates, for everyone working in the club,” he added. “The people at Melwood [training ground], for example, the people who work at the stadium, everyone who is connected with Liverpool, you want to make them proud, and the manager definitely put that in our heads even more. “The togetherness — I’ve never really experienced it like this. It’s very special.” Subscribe to Goal’s Liverpool Correspondent Neil Jones’ weekly email bringing you the best Liverpool FC writing from around the web
zoomImage Courtesy: Offshore and Home Trade Seamen’s Welfare Trust Undisclosed shipping lines have attempted to conduct self-handling in a number of Italian ports, according to the European Transport Workers’ Federation (ETF).Self-handling, which represents the use of seafaring onboard staff to load or lash cargo, rather than local dockers, was reported at the Italian ports of Palermo, Termini Imerese, Trapani and Porto Empedocle.The ETF has addressed a letter to the Port Authority for the Western Sicilian Sea urging that the law is properly enforced.“Italian law is very clear on the circumstances where shipowners can be allowed to ask their crew to perform cargo-handling tasks such as lashing and unlashing,” Terje Samuelsen, ETF Dockers’ Chair, said.“In the case of the Sicilian ports, the required conditions, such as the non-availability of dockers, are not met. These are not isolated attempts, as we have been informed by our members, and we are taking them very seriously,” Samuelsen added.Reclaiming lashing is one of the priority fights for ETF and ITF Dockers’ unions, also in the framework of the Fair Transport Europe Campaign 2.0.In a context of growing automation and decreasing cargo volumes, lashing by dockers is an important way to retain port jobs. Moreover, lashing operations are very dangerous and should only be performed by qualified dockers, ETF informed.Seafarers should not do lashing, because they are not properly trained for such operations and because they are often required to do lashing during their rest time.In the framework of the International Bargaining Forum (IBF) negotiations, the ITF and the JNG have agreed on a new text of the so-called dockers’ clause which is expected to deter self-handling on board Flag of Convenience (FOC) vessels. However, ETF reported that self-handling attempts were reported not only on FOC vessels, but also on those flying national flags.“Our Italian members estimate that in the case of the Sicilian ports, allowing an exemption to the law would cost up to 500 dockers’ jobs,” declared ETF Dockers’ Vice-Chair Torben Seebold.
Local Area Office: 902-755-7060 Fax: 902-755-7049 KINGS COUNTY: West Brooklyn Road West Brooklyn Road over Highway 101 will be closed until Saturday, March 31, to remove and replace the overpass. Work takes place from 7 a.m. to 7 p.m. HALIFAX REGIONAL MUNICIPALITY: Lawrencetown River Bridge Lawrencetown River Bridge on Highway 207, near Lawrencetown Beach, will be closed for replacement until Thursday, May 31. A one-lane bridge will be installed with traffic lights until construction is complete. CONTINUING WORK PICTOU COUNTY: St. Paul’s Road St. Paul’s Road, from Route 348 to East River West Road, will be closed to traffic for repairs to the St. Paul’s Bridge until Friday, Jan. 26. PICTOU COUNTY: Big Gut Bridge Big Gut Bridge, on Route 348 near Pictou Landing, is opened to motorists. A temporary bridge will accommodate one-lane traffic and will be controlled by traffic signals. The bridge width restriction is 4.2 metres. Motorists should proceed with caution. PICTOU COUNTY: West River East Side Road The West River East Side Road near Salt Springs is reduced to one lane for repairs until further notice. Traffic control consists of traffic signals. Local Area Office: 902-542-6344 Fax: 902-542-6342 Local Area Office: 902-542-6344 Area: 902-542-6342 Local Area Office: 902-679-4308 Fax: 902-679-6124 NEW WORK KINGS COUNTY: Old Baxters Mill Bridge Weight Restrictions The Old Baxters Mill Bridge near Baxters Harbour is open to one lane of traffic. Vehicles weighing more than 5,000 kilograms are restricted from using the bridge. Local Area Office: 902-755-7147 Fax: 902-755-7149 KINGS COUNTY: Highway 101 Highway 101 between Exit 8 Hantsport and Exit 9 Avonport will have a lane closure for the erection of bridge girders at the Ben Jackson Underpass on Sunday, Jan. 21. Traffic control will consist of traffic control persons, barricades and detour signage. A detour will be provided for east bound traffic on Trunk 1 at Exit 9 Avonport and for west bound traffic on Trunk 1 at Exit 8 Hanstport. Work will take place from 7 a.m. to 1 p.m. Local Area Office: 902-752-7907 Fax: 902-752-7908 Local Area Office: 902-755-7146 Fax: 902-755-7049 PICTOU COUNTY: Thorburn Road Overpass The Thorburn Road overpass at Exit 26 on Highway 104 will occasionally have a reduced speed limit because of shoulder work until Sunday, Jan. 21. Drivers are asked to reduce speed and watch for construction equipment and personnel when passing through the area. Thorburn Bridge has a maximum posted weight of 25 tonnes. A detour around the bridge is available either along the paved section of Hollow Road, from Thorburn Road southerly to Route 347 (Sherbrooke Hwy) or via a short gravel section of Hollow Road that runs parallel to the bridge. Work takes place from 6 a.m. to 8 p.m. RICHMOND COUNTY: Black River Bridge Black River Bridge in Dundee will be reduced to one lane until Wednesday, Jan. 31, for repairs. Traffic control consists of traffic signals. Local Area Office: 902-756-2697 Fax: 902-756-3458 CAPE BRETON REGIONAL MUNICIPALITY: Route 305 The one lane bridge on Route 305, Leitches Creek will be closed for repairs for Wednesday, Jan. 17, until further notice. A detour will be available via Highway 125. Local Area Office: 902-827-5388 Fax: 902-827-5190 Local Area Office: 902-625-4200 Fax: 902-625-1946 -30-
Rabat – The Polisario Front is facing another corruption scandal. The president of the Canary Sahrawi Forum Miguel Angel Ortiz wrote an opinion piece published by La Provincia to condemn what he called Polisario’s embezzlement of aid and corruption. In the publication, the author said that a new scandal broke within the Tindouf camps following the misappropriation of some €2.5 million of humanitarian aid from the international community for Sahrawis living in Tindouf camps.Ortiz further explained that a leader of the separatist group addressed the scandal and asked the front to provide explanations. The opinion piece said that the Polisario Front was unable to justify the expenses related to the grants, “which shows how corruption is deeply-rooted among the separatists.”“Once again, the Polisario commits this kind of indecent practices and dishonest behavior towards the population it claims to represent and the international community which donates every year, in good faith, huge amounts of money that are managed in a suspicious way by the polisario’s leaders,” wrote the president of the Canary Sahrawi Forum.Ortiz also recalled that Spain’s autonomous communities provide several million of euros of humanitarian aid in form of foodstuffs and materials sent to the camps by official bodies and international NGOs.Ortiz recalled also the European Union’s Anti-Fraud Office report published in recent years, which exposed and denounced Polisario’s embezzlements of humanitarian aid.In his 2018 report on Western Sahara, UN Secretary-General Antonio Guterres addressed the situation in the Tindouf camps.Guterres spoke further about the “the lack of progress in the political process,” as well as “persistent difficulties, such as malnutrition, brought about by the steady reductions in humanitarian aid.”In the sixth section of the report, the UN chief warned that “malnutrition and anaemia prevalence remained public health concerns.”
Interactive voice response (IVR) systems and their conversational evolutionHelp centers on the Web and mobileConversational assistants and chatbotsAnswer botsBot platformsRobotic process automation (RPA)Workflow and low-code platforms, sometimes called digital automation platforms How to Plan a Smooth Contact Center Cloud Migration Elizabeth Magill September 24, 2019 A strategic migration plan must answer three important questions. ProcessAutomation.jpg Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning to automation and self-service to cope with such an unprecedented growth. These initiatives, enabled by a slew of new technologies, have risen to the top of their agendas. What’s Trending in CX Today Blair Pleasant September 17, 2019 Organizations that truly care about customer service start with a understanding of what digital consumers really want. You should leverage your interaction taxonomy, in combination with the desired outcome, problem resolution, or more open-ended assistance, to identify the best form of automation. Deciding where to automate is the fourth element of your framework. Decoding Dialogflow: Enabling Voice Brent Kelly September 16, 2019 The seventh in a multi-article series focusing on building intelligent bots using Google Dialogflow and Contact Center AI 2. Choose your project approachThe nice thing about these modern technologies is that most of them can be implemented using an Agile approach — although some of them, such as IVR, might require additional tools to enable rapid iterations. While I advocate for use of an Agile methodology, you might decide otherwise. For example, if your organization is in a highly regulated environment, a more formal approach might be warranted. Tags:News & ViewsCustomer Interactionscustomer service automationRPAchatbotsContact Center & Customer ExperienceNews & Views Articles You Might Like While some of these are well-known solutions, several nuances and dependencies are less understood. Answer bots use unsupervised learning to pull answers from a knowledge base while conversational assistants, be they chatbots or voicebots, require training on specific intents. The notion of intent isn’t easily grasped. We tend to think of intent in general terms, whereas for conversational AI, intents are pretty narrow. Successful deployments will have hundreds of intents, with each requiring training. Bot platforms offer a simpler — scripted — approach, but may require a large number of scripts, and that makes maintenance difficult. Likewise, RPA is easy to deploy, but sometimes rebuilding a process using modern workflow technologies is preferable to stacking layers of automation. Cisco Touts Webex Contact Center-Calling Integration Beth Schultz September 23, 2019 Company talks up other enhancements to cloud platform, as contact center partners make service news of their own. I’ve been leveraging a framework based on three types of interactions: informational, transactional, and grievance. Gartner recently introduced a framework based on the job to be done. Its six resolution jobs include transact, confirm, discuss, workaround, validate, and vent. Whether you use an existing framework or create your own, you need a classification. An interaction taxonomy should be the third component of your framework. Instrumentation to measure not just the ROI of automation but also its impact on the customer experience and satisfactionA process to deal with knowledge needs, including gaps, content reformatting for voice and messaging channels, and feedback loopsEventually, a governance model to ensure the automations added stay manageable and don’t become an additional element of complexity The first thing to do is to look at this array of technologies as a toolbox and understand their specificities rather than picking one and trying to apply it across all use cases. When you’re a hammer, everything looks like a nail! It doesn’t mean that you need them all. You should choose a few based on the discussion that follows and pick the right one based on the job at hand. Automation has become inevitable. To make the most of all the available technologies without inducing customer experience backfires or adding complexity, you need to put together a dynamic automation roadmap. Doing so requires the assembly of technology toolbox, the choice of a project methodology, the classification of your interactions, an approach to define where automation should take place, and a model to evaluate process automation feasibility. 4. Decide where to automateSelf-service is a form of automation through which you push the burden of getting things done to the customer. It can address consumers’ appetite to self-help or explore options by themselves. It can backfire, putting too much effort on the customer. It can also remove your brand from desired interactions. Agent-side automation, whereby automation is used to assist an agent, is the second option. The third, pure automation, consists of automating the process either by stitching together several steps or building a new integrated process. 1. Look at technologies as a toolboxA wide range of technologies are available: 3. Develop your interaction taxonomyWhile various technologies shine at different types of interactions, the industry is still exploring how best to define use cases for each. The picture gets complicated because the boundaries between pre- and post-sales interactions are vanishing. Many pre-sales assistance interactions are customer service in nature. Also, with the development of the subscription economy, many service interactions are becoming sales opportunities. The choice of a project methodology is the second item of your automation framework. As part of this choice, you want to decide on three things: Why You Need to Care About CX of Connected Consumers Blair Pleasant September 30, 2019 Today, enterprises are distinguishing themselves with personal, robust customer experiences. But can it be too much? However, I’m hearing consistent challenges on three fronts. Projects are harder to scale than envisioned. The choice of technology and approach often feels like a maze. Eventually, businesses wrestle striking the right balance of automation and human touch, making sure automation doesn’t get in the way of the customer experience. Today, I’d like to propose a five-element framework for putting together a dynamic automation roadmap. See All in Contact Center & Customer Experience » 5. Evaluate process automation feasibilityA few years ago, McKinsey estimated that 30% of customer interactions could be automated. The score may seem low compared to manufacturing or finance, industries that enjoy a higher degree of automation potential. The 30% figure takes into account all the exceptions with which customer service has to deal. Also, when you layer automation on top of a process, there’s always a risk of adding to its complexity. You need to evaluate whether automation is the way to go, whether you’re better off having a person handle the task, or if you should redesign the entire process. Forrester’s Craig Le Clair, a principal analyst serving enterprise architecture and business process professionals, came up with a rule of five for RPA. Consider robotic automation for processes requiring fewer than 500 clicks, five decisions, and five integration points. I recently discovered a process automation score that’s similar to the customer effort score. It lets you evaluate and prioritize which processes to automate based on attributes such as the daily volume, the human effort, the applications to integrate, and the amount of exceptions. The fifth element of your framework is a method to evaluate which processes you should automate. De Kouchkovsky is writing on behalf of BCStrategies, an industry resource for enterprises, vendors, system integrators, and anyone interested in the growing business communications arena. A supplier of objective information on business communications, BCStrategies is supported by an alliance of leading communication industry advisors, analysts, and consultants who have worked in the various segments of the dynamic business communications market. Log in or register to post comments
Secretary-General Kofi Annan’s Special Representative for Côte d’Ivoire, Albert Tévoédjrè, said the UN Mission in that country (MINUCI) convened the meeting of the force commanders for Côte d’Ivoire, Liberia and Sierra Leone because of the regional dimension of their mandates, highlighted in Mr. Annan’s most recent report to the UN Security Council.That report noted that a number of cross-border problems underlie the instability in Côte d’Ivoire and the Mano River Union countries of Guinea, Sierra Leone and Liberia. These include the pervasive culture of impunity, the use of child soldiers, the employment and proliferation of mercenaries, the exodus of refugees and the prevalence of numerous West African ex-combatants.Lieutenant General Daniel Ishmael Opande, Force Commander of the UN Mission in Liberia (UNOMIL), Major General Sajad Akram, Force Commander of the UN Mission in Sierra Leone (UNAMSIL) and Brigadier General Abdul Hafiz, Chief Military Liaison Officer of MINUCI attended the coordination meeting, which was the third of its kind in the sub-region, but the first to be held in Abidjan.Military coordination among the three peacekeeping missions has included measures to promote the easy exchange of information, greater coordination and rapid intervention when necessary. Through border observation posts and other sources, the missions warn each other of potential hotspots.
A new report has indicated that despite years of commitments from all levels of government to reduce and streamline green tape in Australia, the level of reglatory complexity for development approvals has increased in the past seven years with little observable improvement in environmental outcomes. An audit by environmental and economic consultants URS comparing approvals laws in 2006 and today shows there has been more than 120 changes to state and federal government approvals laws and supporting legislation.The audit shows there have been six new pieces of legislation, six replacement Acts and more than 60 sets of amendments to approvals laws; and 50 sets of additions and amendments to subordinate legislation, regulations and codes of practice. In December 2007, the Council of Australian Government’s (COAG) Business Regulation And Competition Working Group agreed to pursue a national approach to red and green tape with the objective of ensuring “no net increase in the regulatory burden”. It appears little progress has been made in pursuit of this goal.The changes identified in the URS audit have had a material impact on the time and cost of obtaining approvals in Australia without any related increase in environmental protection. URS concludes that “the approval processes have become more politicised and with a shorter-term focus since the 2006 Audit, and that this has increased uncertainty and compliance costs for industry, as well as the costs incurred by government agencies in administering the processes”.The audit shows that in many cases there has been an inability to specify the “problem” or market failure the regulatory changes were designed to redress. This despite a November 2007 COAG agreement that new regulations would only be introduced after government had established a ‘case for action’.It is well past time that all levels of government got serious about their commitments to improve Australia’s regulatory environment. This does not mean less scrutiny nor should it mean lower environmental standards, it means more efficient and effective oversight. It also means less words and more action from all levels of government.As the URS report says: “The extent of regulatory ‘churn’ is highly destabilising for business. Further, the audit update also revealed that while there is a strong commitment to red/green tape reduction by governments, this has resulted in a plethora of review processes rather than efficiency reforms”.Other URS findings include that mining is subject to more regulatory requirments than most, if not all, other economic activities and the creation of independent expert panels has the potential to undermine the confidence of existing approvals processes. Offices of Best Practice Regulation become involved too late to have significant influence on the development of policy initiatives and associated regulatory measures. The loss of capacity, capability and competence with government agencies has impacted the ability to make the right regulatory decision in a timely manner.
THE GOVERNMENT HAS announced that an additional €150 million will be invested in its major capital economic stimulus plan.The extra funding will go towards school construction and road maintenance and repair, as well as the scheme for retro-fitting local authority houses.28 school projects will be funded, with around €50 million in new funding matching €40 million of funds previously assigned to the Department of Education.An additional €50 million will be allocated to road upkeep and development, with 600 kilometres of roadway “to be rehabilitated to a high standard”.A further €50 million will be allocated to an energy efficiency grant scheme, allowing 25,000 local authority houses to be upgraded so that they can become more energy efficient.In each case, the funding is additional to the capital budgets already assigned to each Department in the Budget 2013 estimates.The Department of Education expects 1,200 direct and indirect construction jobs to be created through the school projects, which are in addition to the 275 projects announced last year.Transport minister Leo Varadkar, meanwhile, said his €50 million would be used to address the damage caused to the country’s roads by two successive harsh winters.“While resources are limited, there is a risk that roads can deteriorate quite rapidly and are expensive to repair if repairs and maintenance are not carried out,” he said.It is expected that most of the funding will go towards projects where the design stage is well advanced, with some projects beginning construction by the end of 2013.Public expenditure minister Brendan Howlin said it was important to continue capital development works despite the financial constraints on the government.Poll: Do you feel safe on Irish roads?
Antoine de Saint-Exupéry : Google célèbre l’anniversaire de sa naissanceAntoine de Saint-Exupéry, le père du Petit Prince, aurait eu 110 ans aujourd’hui. Google célèbre l’événement avec un Doodle aux couleurs du célèbre conte philosophique.Né le 29 juin 1900 à Lyon, Antoine de Saint-Exupéry est connu pour ses aventures de pilote, et pour ses œuvres littéraires. Ces dernières s’inspirent parfois directement de son premier métier, comme Vol de Nuit, paru en 1931.Mais “Saint-Ex”, comme il fut rapidement surnommé, est surtout connu comme l’auteur du conte Le Petit Prince, qui depuis 1943 fait voyager petits et grands du monde entier entre philosophie et poésie.Disparu en mission durant la Seconde Guerre mondiale, le 31 juillet 1944, Antoine de Saint-Exupéry aurait eu 110 ans aujourd’hui. Le 29 juin 2010 à 10:12 • Emmanuel Perrin
Hands-On: Monster Energy Supercross is More Exciting Than Soft DrinksCosplay Gallery: New York Comic Con 2017, Part 2 Stay on target New York Comic-Con is three weeks away, and we’re already getting ready for it. For normal people that means putting together a schedule or arranging cosplay. For me, it means building a shopping list. The convention is getting dozens of show-exclusive pieces of merch. Action figures, statues, vinyl toys, prints, albums, comics, you name it.I pored through the rows and rows of announced NYCC exclusives and found some of the best. At least, the best by my strange standards. Here we go!Bandai Hobby Perfect Grade Millennium FalconNot to once again weeb out, but American model kits have nothing on Japanese ones, specifically those from Bandai Hobby. Decades of Gundam plastic model kit (or Gunpla) technological advancement has led to massive intricate models that don’t need any glue, and boast a surprising variety of colors even when unpainted. That technology extends into Bandai Hobby’s Star Wars model kits, most of which are smaller starfighters like the X-Wing and TIE Interceptor. Then there’s the NYCC exclusive Perfect Grade Millennium Falcon. 1/72 scale. 700 pieces. $400. Going into the different Gunpla model grades and what they mean would be its own article, but let’s just say that Perfect Grade is the biggest, most elaborate type of Bandai Hobby model you can get.Where: Bluefin, booths 1612 and 1813How Much: $400Bob’s Burgers Kuchi KopiKuchi Kopi is a weird thing from Bob’s Burgers, which is full of so many low-key weird things. Japanese mascot night light cartoon sculpture thing? I don’t even know what it is, but you can get it at NYCC. This is a vinyl figure, and it glows in the dark, so you can use it when you’re hiding in a crawlspace.Where: UCC Distributing, booth 2574How Much: $29.99Hot Ryu Action FigureGaming’s favorite karate hobo took a level in sexy when he grew a beard for Street Fighter V. Storm Collectibles takes him out of his torn gi and into some torn black pants, looking like the beefy martial arts dad of so many rule 34 fantasies. And yes, the official name of this design is “Hot Ryu.” They’ll also have less-hot Ryu in a unique brown gi, and from Mortal Kombat a bloody Noob Saibot figure.Where: Bluefin, booth 1612, 1813How Much: $60James Gunn Funko PopWe can all make jokes about Funko Pops and whether they suck or rule. I’m personally not a fan because I prefer my collectibles to be on-model or at least detailed enough to justify the cute redesign (Good Smile’s Nendoroids are a great example), but honestly, I’m just happy to see James Gunn get some vinyl representation. Guardians of the Galaxy 1 and 2 were both great, as were his previous films like Super (which is better than Kick Ass, fight me). Now if they would just make a Lloyd Kaufman Funko Pop, I might actually consider starting a small collection. Also, if you want it or any of the other Funko Pop exlcusives, you need to enter a lottery to get a chance for a time slot to enter the booth. That’s horrifying.Where: Funko, booth 722How Much: Not listedRick & Morty Chrome Portal GunThis season of Rick & Morty is super strong. Darkness, continuity, hilariously bizarre situations, Mortys killing Mortys, you name it. Rick’s portal gun enables everything in the show, starting with Rick’s own megalomaniacal nihilism, and you can get your own at NYCC. And you can get it chromed the hell out. This is one shiny bastard of a toy gun, and it even projects a green portal on whatever you point it at. Not a real portal, because $30 isn’t enough to get you a drop of even bootleg portal fluid.Where: UCC Distributing, booth 2574How Much: $29.99Original Star Wars Movie PosterThis is just impressive for any Star Wars fan. Spiderwebart is going to sell 65 of the original Star Wars movie posters from 1977, at the show. It probably got its hands on those posters because it’s owned by Greg Hildebrant, one of the brothers who drew the art for that very poster. And he’ll sign it, and sketch Darth Vader’s head to go with it. If you preorder it before the show, you’ll get a Chewbacca sketch, too! That’s Star Wars enthusiast gold, right there.Where: Spiderwebart Gallery, booth 345How Much: $300Steven Universe 15-Inch Cookie Cat PlushI’m not gonna lie, this is totally going to be my new throw pillow. It’s Steven’s favorite ice cream confection, and considering the insanely long waits between new episodes to complete story arcs on Steven Universe, this big, flat plush ice cream sandwich is going to have to tide me over until the truth behind Rose Quarts is revealed.Where: UCC Distributing, booth 2574How Much: $24.99The Witcher Light-Up Wall SculptureThat weird spiky wolf head from The Witcher has become the icon of the series, and is almost as popular as Geralt in a bathtub. The Dark Horse Comics booth will have a wall sculpture of that goofy wold head, with light-up red eyes.Where: Dark Horse Comics, booth 1636How Much: $60Let us know what you like about Geek by taking our survey.
Disclaimer: Humble Bundle is owned by IGN which is owned by Ziff Davis, who also owns Geek.com.Just as we predicted, at GDC the increasingly bloody new PC game store wars are just heating up. And Epic is going on the attack to convince players and creators alike to support its new Epic Games Store platform over Steam. This is good news though because more competition puts more power back in the hands of the people.More competition can also lead to more intriguing collaboration. And Epic is leading the way on that front, too. At its GDC keynote Epic revealed that exclusive Epic Games Store titles are also coming to the Humble Store.While it has become more of a traditional games store in recent years, including publishing its own games like the sublime Wandersong, Humble Bundle still conjures fond memories of “pay what you want prices” and generous sharing of profits among developers and charities. The Epic Games Store also wants to cultivate this charitable image, already giving developers a way bigger cut off profits, so a good-faith partnership between the two makes sense.Soon, you can buy games on Humble and receive keys for their Epic Games Store counterparts. You can also link your Epic and Humble accounts to just buy games directly. None of the profit-sharing will change as Epic isn’t taking any revenue for Humble purchases. And it sounds like this isn’t the only store Epic plans to partner with in the future.For more on the Epic Games Store look back on its last battle over Metro: Exodus and see how it currently stands against rivals like Steam and Good Old Games. Sorry, You Can’t Date Keanu Reeves in ‘Cyberpunk 2077”Star Wars Pinball’ Has Your Favorite Brand in Ball Form Stay on target
Authorities are investigating after a body was found floating in the Columbia River near the Interstate 205 bridge Monday afternoon.Deputies with the Multnomah County Sheriff’s Office River Patrol responded to the report of a body in the river about 1 p.m. Monday and discovered a male dead in the water, the agency reported.Detectives with the sheriff’s office responded and are conducting a death investigation.The body was turned over to the Multnomah County Medical Examiner’s Office. Further details are pending identification and family notification.
Reforming federal flood insurance policies could help take pressure off of the housing market, local real estate agents say, and calls for change are rising.Organizations including the Clark County Association of Realtors are rallying to adjust the National Flood Insurance Program because they say its methods are outdated, keeping premiums too high and slowing house sales, among other things.“It definitely becomes a barrier to closing a deal on time. And sometimes, especially in this day and age, consumers can lose out on interest rates,” said Nathan Gorton, government affairs director for Washington Realtors.Currently, homes with a federally-backed mortgage that are also considered vulnerable to rising waters have to enroll in the program. Homeowners pay premiums based on how prone to flooding their areas may be.But detractors argue the program is faulty, charging the riskiest homes too little and the safest homes too much. Real estate groups say that if the federal government put private insurers “on equal footing,” risk could be distributed more evenly, insurance premiums could drop and ultimately the experience could be much smoother, they said.
Car-jacking, armed robberies, TCI Police hands full with new gun crimes Related Items:#magneticmedianews, #SeeSomethingSaySomething Facebook Twitter Google+LinkedInPinterestWhatsApp New Gun Crimes unit under construction, says TCI Police Commissioner Facebook Twitter Google+LinkedInPinterestWhatsAppTurks and Caicos, July 25, 2017 – Providenciales – Illegal landing of a suspected Haitian boat yet again in NW Provo last night and yet again anything and everyone aboard the vessel got in without apprehension. There are no details at this hour including how many people, if this was another speed boat drop off or the precise time of the landing.What is clear is that greater UK support is required to aide the TCI in this huge, multi-pronged fight. OPBAT, which includes Royal Bahamas Defense Force, US Coast Guard and DEA is useful but the waters of the Atlantic Ocean surrounding the TCI, The Bahamas, Cuba, Hispaniola and the Florida coast is a massive area to police. There have been significant interceptions over Spring and Summer 2017.Crimestoppers TCI continues to pitch messages to discourage these risky voyages in Haiti and in country and the prevelance of these human smuggling operations are beginning to blemish the reputation of Turks and Caicos.The TCI awaits the findings of a UK assessment of National Security needs; the assessment was conducted earlier this year by the United Kingdom which is constitutionally responsible for Natl Security and Foreign Affairs.#seesomethingsaysomething#MagneticMediaNews Recommended for you Editorial: Stop Likin’ Man!
Related Items: Facebook Twitter Google+LinkedInPinterestWhatsApp Facebook Twitter Google+LinkedInPinterestWhatsApp#Bahamas, November 23, 2017 – Nassau – Her Excellency Dame Marguerite Pindling, Governor General, welcomed to Government House 45 long-serving members of Golden Gates World Outreach Ministries, who was ‘there from the beginning’ — celebrating the church’s 45th Anniversary with their courtesy call on Tuesday, November 21, 2017.(BIS Photo/Letisha Henderson)