Thinking Through Cloud Migration

Phase 1- Before the MoveBefore making the jump to the cloud, you should assess existing infrastructure and gather as much information from the service provider. Cloud service provider, if possible, should visit your site and deliver presentations on how to perform assessments of existing architecture and its dependencies – a number of which might not by cloud candidates. They will also help identify unexplored areas and highlight underestimated complexities. upload-3406226_1920.jpg For enterprises that already have unified communications (UC) and contact center (CC), cloud implementation might be the next logical step for one or both of these services. While planning the migration to the cloud, enterprises should understand the financial and operational costs in addition to the enhanced capabilities – such as analytics, machine learning, and artificial intelligence – that it will provide. Phase 3 – Post ImplementationSuccessful cloud migrations require several post-migration considerations and solutions. Once the service is operating, there’ll be several management functions that the cloud service provider as well, as the organization, need to perform. These include:Incident management (nothing is perfect)Being able to remotely monitor the operationKeep up with routine maintenanceAccess and network managementChange management (nothing is that static)Service level reporting (SLA) complianceVirus and spam protectionData backupFurthermore, management tasks can be performed better with automation. Automation capabilities of services should be evaluated in phase one but used consistently during phase three. Since you’re outsourcing services, you need to use the reporting capabilities of the service to ensure optimized cost, good security, and to make sure operational goals are being met. Cloud Challenges, OpportunitiesDon’t assume moving to the cloud is a one and done project. When moving to the cloud, there is an opportunity to reevaluate your network and your organization’s needs. Since you’re outsourcing functionality to third-party, you might have to reconsider staffing requirements, possibly reducing staff or changing their responsibilities. Staff might also be needed to monitor cloud services to ensure it delivers what you need. Part of the monitoring will also be cost management. This becomes important when looking at seat charges. Hyping Up Hybrid: Making the Case Ryan Daily September 05, 2019 With the race to the cloud heating up, some enterprises aren’t dashing to the finish line with the same intensity – opting instead for a “hybrid” pace. Also, don’t wait for an incident to occur. Keep collecting information from the cloud service and use it on a dashboard, so you can monitor your users and customer’s environments in real-time. Since many enterprises have industry-specific regulations, cloud services need to satisfy those regulations to avoid liability.Tags:News & Viewscloud migrationcloud networksmigrationCloud CommunicationsConsultant PerspectivesCPaaSEnterprise NetworkingMonitoring, Management and Security Articles You Might Like Phase 2 – WorkloadsMigration processes are unique to each enterprise. An enterprise might use one vendor’s UC and another’s CC or opt for a suite of services from one provider. Some enterprises might go “full” cloud, while others might take a hybrid approach. Regardless, there are four possibilities for moving to the cloud:You re-host what you already own and shift it to the cloud.You could reinstall, which is an option to create and deploy the workloads and then do a fresh installation of the UC and CC applications.Re-factor involves cost of performance optimizations.Redevelopment means you go back and modify the code that you already have.Since you’re moving data as well as applications, a disaster recovery plan and data backups are essential. Additionally, network security is crucial to ensure data is transferred safely and successfully. In addition to potential shifts in staffing, there might be obstacles when it comes to:AutomationTrainingWorkload placementSecurity tools and their useIdentity managementModified networksComplianceGovernanceWhen it comes to cloud migration though, there are three main phases of its implementation, which include: Dedicated vs. Shared Cloud Voice Services Darin Ward October 03, 2019 When moving voice to the cloud, many service providers tout their dedicated solutions. But is “dedicated” all that it’s cracked up to be? 5 Ways Cloud UCC Changed the Workforce Mark Roberts September 16, 2019 The UCC digital renaissance has come and stayed. Now, enterprises are fine tuning their networks to better engage employees and customers. 5 Steps for A Seamless Contact Center Cloud Migration Elizabeth Magill September 09, 2019 Ensuring that IT and business teams are on the same page before, during, and after the process is key to a successful migration. See All in Cloud Communications » An audit of an existing environment will also show gaps, including security, automation, template, process, and procedure issues. You’ll need to know the current system, so you can better understand issues that may surface during migration. In some cases, moving to the cloud will help close these gaps and improve overall operations. Are We Heading for Cloud in a Box? Tom Nolle September 26, 2019 As the cloud craze continues, enterprises are looking for simplified “in a box” cloud solutions to address their communication and collaboration needs. Log in or register to post comments read more